SHIPPING
INSURED & TRACKED
We insure all our deliveries until they arrive at your door to help give you peace of mind. All of our deliveries are tracked and you will receive a tracking code with instructions soon after your order’s shipment. We can also quickly follow up on any deliveries that seem to be taking too long to see where your order is.
THE SHIPPING PROCESS
We strive to ensure you get your package as quick as possible. We process all orders within 1-2 business days. Express shipping generally takes between 1-2 business days and Standard Shipping approximately 2-5 business days, depending if you are located in a major city or a rural area. As soon as your order has been shipped, we’ll send you an email with the tracking details so you can track the delivery to your door. Orders are shipped daily, Monday – Friday. The cut off for orders to be shipped out that day is 12 pm.
FREE SHIPPING
Who doesn’t love free shipping? Simply spend $150 or more with us and we will ship your products for free, to anywhere in Australia. The ‘free shipping’ will automatically become available when you exceed $150. This does not apply to international purchases.
Premium Watch Winder & Watch Safes
Production & Delivery
Please note that all Westhill Premium Watch Winders and Watch Safes are individually made to order.
Unlike mass-produced products, each piece is carefully crafted to your selected specifications, allowing us to deliver a truly bespoke product tailored to your collection, requirements, and selected configuration.
Estimated lead times are as follows:
Premium Watch Winders — Approximately 20 days
Small Watch Safes — Approximately 60 days
Large Watch Safes — Approximately 75 days
For custom watch safes, one of our Watch Safe Specialists may contact you after purchase to confirm your selected configuration, finishes, leather colours, interior layouts, or any personalised requirements before production begins.
Once your order enters production, your piece will undergo careful assembly, quality inspection, secure packaging, and international freight preparation prior to dispatch.
Once dispatched, tracking information will be provided where available so you can follow your shipment throughout the delivery process.
While we always aim to meet or exceed estimated timeframes, occasional delays outside of our control may occur due to shipping schedules, customs processing, port congestion, weather events, or freight network disruptions. Deliveries to regional or remote areas may also require additional transit time depending on the freight network servicing your location.
We sincerely appreciate your patience throughout this process and are confident your finished Westhill piece will be something truly exceptional.
Large Watch Safe Delivery Information
Due to the size and weight of our larger watch safes, delivery arrangements differ slightly from standard parcel deliveries.
Once your watch safe has arrived within your local freight network, the delivery provider will typically contact you directly to arrange a suitable delivery time. This allows you to ensure someone is available to accept the delivery and make any necessary preparations prior to arrival.
Standard freight delivery is generally to an accessible ground floor entry point.
If your delivery location involves stairs, lifts, narrow hallways, tight corners, difficult driveway access, cabinetry installation, restricted access properties, or placement in a specific room, additional arrangements may be required.
As delivery capabilities can vary between freight providers and locations, we strongly recommend reviewing your access conditions in advance and arranging any specialised assistance if needed, such as professional movers, safe installers, or local installation support.
Please also ensure flooring, pathways, door openings, lifts, stair access, and any structural access points are suitable for the safe’s dimensions and weight prior to delivery, particularly for larger models which can weigh 250kg or more.
For cabinetry installations, we also recommend confirming all internal measurements, clearance requirements, and installation specifications prior to dispatch to ensure the safe can be delivered, manoeuvred, and positioned successfully.
If you are unsure whether your location may require special delivery arrangements, our team is always happy to assist with guidance prior to dispatch.
Receiving Your Delivery
Upon delivery, we kindly ask that you inspect your package before signing acceptance wherever possible.
If there are any visible signs of shipping damage to the outer packaging, we recommend noting this with the delivery driver at the time of delivery and contacting our team as soon as possible so we can assist promptly.
We take great care to ensure every Westhill product is thoroughly inspected, tested, and securely packaged before leaving our facility.
Due to the size and weight of many of our safes, once delivery has been completed, any further movement, positioning, cabinetry integration, or relocation within the property becomes the responsibility of the customer or their chosen moving professionals. We therefore strongly recommend ensuring all required assistance and installation planning has been arranged prior to delivery day.
Frequently Asked Questions
Will my watch safe arrive fully assembled?
Yes. Your watch safe will arrive fully assembled and ready for positioning and setup.
Will I receive tracking information?
Tracking details will be provided where available once your shipment has been dispatched.
Can the freight company position the safe inside my home?
Delivery services can vary depending on the freight provider and location. Standard delivery is generally to an accessible ground floor entry point only. Additional placement services may not always be available.
Can my safe be delivered upstairs?
This depends on the freight provider, property access, safe size, and local delivery capabilities. We recommend arranging specialised movers or installation professionals if stairs or difficult access are involved.
Do I need professional movers?
For larger safes or complex installations, we highly recommend arranging professional movers or installation assistance to ensure safe positioning within the property.
What if my property has difficult access?
If your property has restricted access, narrow spaces, steep driveways, lifts, stairs, or other installation challenges, please contact our team prior to dispatch so we can help guide you on suitable arrangements.
Can I customise my watch safe?
Yes. Many of our watch safes can be customised with different interior layouts, drawer configurations, watch winder quantities, leather finishes, lighting options, shelving, and storage arrangements.
Do your watch safes require power?
Yes. Watch winders and internal lighting systems require access to a standard power outlet. Power cable positioning can often be customised depending on the model.
How long does shipping take?
Shipping times vary depending on the model, destination, and freight schedules. Approximate shipping timeframes are included within our estimated lead times above.
What happens if there is a shipping delay?
While we always do our best to meet estimated timeframes, occasional delays can occur due to factors outside of our control such as customs processing, freight congestion, weather conditions, or shipping schedules. If delays occur, our team will keep you updated throughout the process.
