Warranty
Warranty Coverage
At Westhill Watch Boxes, we are dedicated to providing you with high-quality products and exceptional customer service. We stand behind the craftsmanship of our watch boxes and offer a 1-year limited warranty to the original purchaser, covering any defects in materials and workmanship under normal use.
What is Covered:
- Defects in Materials and Workmanship: Any issues related to the materials or craftsmanship of the watch box.
- Replacement Parts: If a defect is found, Westhill Watch Boxes will provide replacement parts free of charge.
- Replacement Product: If the item cannot be replaced or fixed, we will send another watch box free of charge.
What is Not Covered:
- Damage Due to Misuse: Damage resulting from misuse, accidents, or unauthorised repairs.
- Normal Wear and Tear: Normal aging or wear and tear of the product.
- Alterations: Any modifications or alterations made to the watch box after purchase.
Warranty Service Process
Reporting a Problem:
- Contact Customer Service: Reach out to our customer service team here.
- Provide Details: Provide proof of purchase, a description of the issue, and any relevant photographs or videos.
Replacement Parts:
If the issue can be resolved with replacement parts, we will send the necessary parts free of charge along with detailed instructions on how to perform the repair.
Replacement Product:
If the issue cannot be resolved with replacement parts, we will provide a replacement product of the same model.
Limitations
- This warranty is void if the product is damaged by accident, misuse, unauthorised repair, or other causes not arising from defects in materials or workmanship.
- This warranty does not cover shipping costs associated with returning the product for repair or replacement.
One-Year Limited Warranty
Westhill Watch Boxes offers a one-year limited warranty on all watch winders, covering any manufacturing defects or mechanical issues under normal use. This warranty is effective from the date of purchase and applies only to the original purchaser.
What This Warranty Covers
- This warranty covers all manufacturing defects and mechanical malfunctions that impact the functionality of the watch winder under regular use.
- Repair or replacement of any faulty parts or, if deemed necessary by us, the entire unit.
What This Warranty Does Not Cover
- Any damage resulting from misuse, mishandling, unauthorised repairs, modifications, or improper installation.
- Cosmetic damage, such as scratches, dents, or fading, unless it impacts the functionality.
- Issues arising from use outside of the manufacturer’s intended purposes or specifications.
How to Make a Warranty Claim
- Contact Us: Email us at support@westhillwatchboxes.com.au with proof of purchase and a description of the issue. Please also include any videos or photos to help our team assess the issue and help you find a solution as quick as possible.
- Assessment: We will assess the issue and may request additional details or photos to determine the appropriate course of action.
Support After Warranty Expiry
Our commitment to our customers extends beyond the initial one-year warranty period. While the warranty expires after one year, we remain available to assist you. This may include helping you locate local watch repair specialists or providing guidance on maintenance and repairs. Please do not hesitate to contact our team.
2-Year Limited Warranty
At Westhill Watch Boxes, we deeply value your trust and satisfaction. We are committed to ensuring that your experience with our Premium Watch Winders and Watch Safes is exceptional. If you encounter any issues, rest assured that we will do everything in our power to resolve them quickly and effectively. Your peace of mind is our top priority, and we stand behind our products with a robust warranty and dedicated customer support.
Coverage: Westhill Watch Boxes warrants its Premium Watch Winders and Watch Safes to be free from defects in materials and workmanship under normal use for a period of two (2) years from the date of purchase. This warranty is provided to the original purchaser and is non-transferable.
What is Covered:
- Mechanical and Electrical Components: Any defects or malfunctions in the mechanical and electrical components of the watch winders and watch safes.
- Replacement Parts: If a defect occurs, Westhill Watch Boxes will provide replacement parts free of charge. Detailed video instructions will be provided to assist with the repair.
What is Not Covered:
- Damage Due to Misuse: Damage resulting from misuse, accidents, or unauthorised repairs.
- Normal Wear and Tear: Normal aging or wear and tear of the product.
Warranty Service Process:
- Reporting a Problem: Contact our customer service team. Provide proof of purchase, a description of the issue, and any relevant photographs or videos.
- Replacement Parts: If the issue can be resolved with replacement parts, we will send the necessary parts free of charge along with detailed video instructions on how to perform the repair.
- Replacement Product: If the issue cannot be resolved with replacement parts, we will provide a replacement product of the same model.
- Professional Service Option: If you prefer, we can arrange for a service professional to fix the issue at your expense. Contact our customer service team to coordinate this service.
Limitations:
- This warranty is void if the product is damaged by accident, misuse, unauthorised repair, or other causes not arising from defects in materials or workmanship.
- This warranty does not cover shipping costs associated with returning the product for repair or replacement.
Damage During Delivery:
Note: At Westhill Watch Boxes, we take great care in ensuring our products leave our facility in perfect condition. While we strive to work with reliable carriers, we kindly note that we are not liable for any damage that may occur during transportation. For your peace of mind, we recommend inspecting your package upon delivery and contacting the carrier immediately if any issues are found.
